FAQ

What is the delivery schedule?

Allow 1–2 business days for processing after payment authorization, then an estimated 4–6 business days for carrier transit.

Are preference returns accepted?

Qualifying new and unused products can be returned after a change of mind or selection error. Defective, damaged, incomplete, incorrect, and materially misdescribed items are reviewed too. Open the request within 30 days of delivery.

May I request an exchange?

Yes, with approval and available stock. Begin through Contact Us before mailing the product.

Is there a return charge?

The package contains a free prepaid label for an eligible approved mailed return, and no restocking fee applies. Contact us if the label is missing.

How long does a refund take?

We process or initiate an approved refund within 10 days to the original payment method. Financial-institution posting is outside that processing period.